Following worldwide reports of battery failures and fires with the Galaxy Note 7 in early September, including nearly 100 cases in the U.S. alone, Samsung and the U.S. Consumer Product Safety Commission (CPSC) announced a complete official recall of all Galaxy Note 7s in the U.S. Similar movements were made in Canada, as well as throughout Europe and Asia. Regions in which the phone had yet to launch simply postponed shipments of phones.
On October 10, Samsung issued a statement that it is halting sales of the Galaxy Note 7 globally and encouraging consumers to return their Galaxy Note 7 to where they bought it from. Shortly after, Samsung officially canceled the phone, and the U.S. authorities issued a second recall, banning sales of the Note 7, and forbiding passengers from bringing it onboard airplanes.
Samsung's official stance is that all Galaxy Note 7 owners — of both old and new phones — should return their phone to the carrier or retailer they purchased it from. Because of the ongoing situation with the phone there are extended return and exchange periods for owners of the Note 7, and there shouldn't be any issues with having your purchase refunded or your phone exchanged for a different model. A press release from Samsung's Korean arm says returns will be possible until at least December 31, 2016.
Samsung has an updated Note 7 recall page with information on how to contact various U.S. retailers for a refund or exchange. The company has done the same in Canada, asking customers to call 1-800-SAMSUNG to find the closest place to return their Note 7. And in the UK, carriers say that while they haven't taken direct action just yet, they are monitoring the situation and are in contact with Samsung.
Trivia:- In USA it's also illegal to bring a Galaxy Note 7 on an airplane.
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